Contact information
Technical Support
In the first instance a support incident / ticket should be raised via e-mail of via the online support system:
Click for the customer contact and support system
Sales
Tel: 01745 586070 / 08702 00 30 44
Fax: 01745 586087 / 08702 00 30 45
E-mail: sales@hostinguk.net
Support
E-mail: support@hostinguk.net
Telephone within the UK: 01745 586070
Telephone outside the UK: +44 1745 586070
Support hours of operation
Normal support operation hours are:
E-mail:
Technical support via e-mail is available 24 hours a day. Inside normal operating hours a response can be expected within two hours. Outside normal operating hours the average response time is four hours.
Telephone support:
Monday to Friday - 9.00 am to 6.00 pm
Please log your ticket via e-mail before calling. This ensures that it is allocated to the engineer most suitable to address your query. Have your ticket number ready when calling. The ticket number is returned when first raising your issue via e-mail and is located within the subject field of all related e-mails.
Outside normal operating hours calls are directed to the duty engineer however this is for emergency issues ONLY. You should telephone outside normal operating hours for emergency issues only.
Accounts Department - Billing and Financial
For all billing enquiries ONLY - Please do not send support queries to this address as they will not be answered.
E-mail: accounts@hostinguk.net
Other e-mail addresses
Abuse reports (spam etc.): abuse@hostinguk.net
Vendors (to send product literature etc): vendors@hostinguk.net
Postal and registered address
Hosting UK
Internet Engineering Limited,
Unit 24 Ffordd Richard Davies,
St Asaph Business Park,
St Asaph,
LL17 0LJ
United Kingdom
Getting here
If you are coming to see us for a meeting then we also have a PDF map available - click here to download.
Job Vacancies
Any job vacancies are posted on our web site on the careers page.
Registration numbers
Registered in Wales & England, Company Registration: 03629948
VAT Registration: GB 707 9952 93
What our customers say ..
I am very pleased with the standard of support provided by Hosting UK. The service is always quick and the issues are resolved. Other hosting companies I have used have never matched Hosting UK. Keep up the excellent work.. - 068-0DF83B6A-8A63